ONE FAMILY
Vendor Services

General Vendor Terms and Conditions

 

Scheduling and Communication

 

Vendors are responsible for contacting the Tenant to schedule appointments for access. Tenant contact information will be provided for direct scheduling.

 

Timeliness

 

Vendors must accept or decline work orders within 24 hours. If work cannot be completed within the given timeline, notify the office immediately so the order can be reassigned.

 

Approval for Additional Costs

 

If the cost of repairs will exceed the approved amount in the work order, Vendors must contact the office for prior approval.

 

If additional work is done without approval, ONE Family Property Services will not be responsible for costs beyond the authorized limit.

 

Estimates and Invoices

 

Estimates must be submitted to billing@onefamilypropertyservices.com within 5 business days.

 

Work completion (non-emergency) is expected within 10 business days.

 

Include before and after photos for all jobs.

 

Cleanliness and Conduct

 

Vendors must:

• Clean the work area upon completion (remove sawdust, caulk, trash, and debris).

• Avoid smoking inside or within 10 feet of the property.

• Not pour paint down sinks or clean brushes in sinks.

 

Before leaving, Vendors must:

• Turn off all lights.

• Secure doors and windows.

• Set the thermostat to energy-saving mode (78°F when hot, 68°F when cold).